Frequently Asked Questions

Your trip for you and your guest to Portugal includes the following:

  • Accommodations: Seven days/six nights deluxe accommodations at Tivoli Liberdade Lisbon (3) and W Algarve (3).
  • Transportation:
    • Round-trip Economy Class main cabin airfare from your departure city to Humberto Delgado Airport (LIS). Note, the departure flight back to your home city will be out of Faro Airport.
    • Round-trip transfers to and from the airport to hotels (included only on main group arrival day of day, August 15, 2026, and main group departure day of August 21, 2026).
  • Meals:
    • Daily breakfast is included at both Tivoli Avenida Liberdade and the W Algarve.
    • Saturday, August 15
      • Snacks and Drinks on Arrival. 
      • Welcome reception with heavy hors d'oeuvres and drinks.
    • Sunday, August 16
      • Lunch at Tivoli hotel
      • Tour to Sintra and Palacio de Pena tour and dinner at Cozinha Velha.
    • Monday, August 17
      • Tuk-tuk city tour with stipend for lunch.
      • Cocktail reception followed by gourmet tasting menu dinner and Fado show.
    • Tuesday, August 18
      • Transportation to Algarve with winery tour and lunch at Jose Maria da Fonseca.
    • Wednesday, August 19
      • Buggy ATV Adventure with lunch at Pedras Amarelas Restaurant
    • Thursday, August 20
      • Farewell reception and dinner at Paper Moon Restaurant 
  • Gratuities
    • Hotel bellmen, maid service, and airport porter gratuities.
  • Event Management
    • Arbonne Events & Professional Trip Directors from ADI Meetings & Events to assist with on-site needs.

The following personal travel expenses are NOT included in your travel package:

  • Meals outside of what is outlined in the agenda.
  • Airport parking at your home airport.
  • Baggage fees.
  • Flight change fees (if initiated by you).
  • Flight cost difference (if applicable) if traveling pre/post or if you or your guest are not traveling from your local home city airport
  • Preferred seat selections (seats other than what is included in your class fare).
  • Activities/tours you book on your own.
  • Laundry services.
  • Room service.
  • Trip extensions.
  • Travel electrical adapter.
  • Transportation outside of the arrival day (August 15, 2026) and departure day (August 21, 2026).
  • Passport and documentation fees. (ARB will cover the cost of visas if they are required)

Customary gratuities have been taken care of on your behalf for all hotel and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services and some hotel activities) are not included and would be at your own discretion.

The currency is in Euros. We recommend you exchange your money before you travel or at the airport upon your arrival. The hotels do NOT exchange money, but there is are ATM's located on the properties.

Required Documents

  • PASSPORT
    • All persons traveling to Portugal must have a valid passport and a roundtrip airline ticket.
    • It is strongly recommended that your passport remains valid for at least 6 months after your planned departure date, which would be February, 2027  if departing in August, 2026.
    • U.S. citizens do not require a visa to enter Portugal for stays of up to 90 days within a 180-day period.
    • US permanent residents (green card holders) who are not US citizens must obtain a Schengen visa for short stays (under 90 days) or a National Visa (type D) for long stays in Portugal. Applications are processed through VFS Global and require a passport, green card, proof of accommodation, travel medical insurance, and flight bookings.
    • It is your responsibility to have the proper personal identification and travel documents for your trip. Guests without proper documentation will be denied transit and/or entry and will not be eligible for a refund of travel or personal expenses.

Planning Ahead

Portugal uses the Euro (€) as its official currency. Each euro is divided into 100 cents. The currency symbol for the euro is "€," and the currency code is "EUR."   Currency conversion rate will fluctuate. You can check live rates at www.xe.com Expect to pay a higher rate of exchange when you exchange your USD to Euro.  Purchase Euro at your home airport before you board your flights; at the Lisbon airport located near the Luggage Collection Room in Terminal 1 , or order through your personal bank in advance. Check with your personal bank for instructions on how to order foreign currency and how far in advance you need to order foreign currency. Please come prepared with Euro coin to use to enter the public restrooms. We recommend you exchange your money before you travel or at the airport upon your arrival.

Estimate Exchange Rates:

  • 1 EUR = 1.18 USD
  • 1 USD = 0.85 EUR
  • 1 EUR = 1.62 CAD
  • 1 CAD = 0.62 EUR
  • 1 EUR = 1.64 AUD
  • 1 AUD = 0.61 EUR

In August, you’ll enjoy warm, mostly sunny weather with daytime highs around 77–78°F and evenings drop to about 61°F. Here are a few recommendations for items you might consider bringing. 

Clothing

  • Lightweight, breathable outfits (linen, cotton, summer dresses)

  • Smart-casual evening attire for dinners and events

  • Light sweater or jacket for cooler evenings

  • Comfortable walking shoes with traction for limestone and cobblestone streets

  • Sandals or casual sneakers

Essentials

  • Passport

  • Day bag or tote

  • Compact crossbody bag

  • Reusable water bottle

  • Travel adapter

  • Personal medications

  • Phone charger and portable battery

Lisbon

  • Aug 15
    • Evening - Poolside reception - Business casual, light sweater/jacket for outdoor evening
  • Aug 16
    • Afternoon / Evening - Sintra Tour.  Casual, comfortable walking shoes, light jacket or sweater for evening
  • Aug 17
    • Daytime - Tuk Tuk City tour. Casual lightweight attire, comfortable walking shoes. 
    • Evening -  Stylish evening attire for dinner
  • Aug 18
    • Daytime - Travel day to Algarve - Casual attire with light jacket for motorcoach

Algarve

  • Aug 19

    • Daytime - ATV Buggy Tour & Beach Lunch - Morning attire suggested is long pants, sturdy shoes (toes covered), tee or polo style shirts.  Bring a change of clothes for beach attire/swim wear if you wish to stay at beach after lunch. Changing room at ATV center or restroom facilities at restaurant.

      • Sunglasses

      • Arbonne FunSun Sunscreen Lotion Broad Spectrum SPF 30

      • Hat or cap

  • Aug 20
    • Evening - Farewell Dinner - Stylish resort attire, dresses/skirts for ladies, button down shirts and slacks for men.

 

Portugal is in Western European Standard Time. This means they are

  • 5 hours ahead of Eastern Time (ET / EDT)

  • 6 hours ahead of Central Time (CT / CDT)

  • 7 hours ahead of Mountain Time (MT / MDT)

  • 8 hours ahead of Pacific Time (PT / PDT)

Planning ahead and packing properly can facilitate the screening process and ease your travel experience at the airport. Even if an item is generally permitted, it may be subject to additional screening or not allowed through the checkpoint if it triggers an alarm during the screening process, appears to have been tampered with, or poses other security concerns. Know what you can pack in your carry-on and checked baggage, and review accepted and unaccepted items here.

Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Most airlines allow one (1) complimentary carry-on bag and a personal item (purse/backpack). Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.

In the event your checked luggage becomes inaccessible during the trip, please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note size limits), and medication. 

Because unforeseen circumstances may arise, we recommend that you purchase travel insurance to protect travel arrangements or medical situations your health insurance may not cover while away from home. We suggest you consult your insurance provider to determine what coverage you will have while traveling.

We recommend Arch RoamRight’s® Pro Plus Plan, which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. Please note that this plan does not include trip cancellation. Coverage begins once you depart on your trip. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. For more information or to purchase a travel insurance plan, click here.

Safeguard your valuables while traveling abroad, especially in popular tourist areas where pickpocketing can occur. Staying aware and prepared will help ensure a smooth and enjoyable trip. Consider the following tips:

  • Be aware of common theft techniques, such as distractions or crowding

  • Use secure bags and anti-theft accessories

  • Distribute valuables rather than keeping everything in one place

  • Stay alert in crowded areas, public transportation, and tourist hotspots

  • Avoid displaying flashy or high-value items

A little awareness goes a long way in helping you travel confidently and enjoy every moment of your experience.

 Guests & Trip Extensions

If you would like to extend your stay, please send a request email to zoe@adimeetings.com. Zoe will relay your request to appropriate Hotel Reservation Departments to confirm availability of the additional nights you have requested. If confirmed, Zoe  will contact you to collect credit card information and submit directly to the hotel for booking trip extensions.

The following rates apply, subject to hotel availability, for three (3) days before and three (3) days after the program dates:

Hotel Tivoli 
Qualifiers receive Junior Suites, 805 Euro Per Night
W Algarve
Qualifiers receive Spectacular Rooms, 615 Euro Per Night 

Upgrades are not available at Tivoli Lisbon. Any upgrade requests for W Algarve will be managed individually and based on availability and supplemental charge to the individual request.

Achievers are permitted to bring only one (1) included guest on the NVP Challenge trip to Portugal. No additional guest options are available.

Flight Arrangements & Information

Your package includes round-trip economy class airfare for you and one complimentary guest from your (NVPs) home city on the group arrival and departure dates. Additional costs may apply if you choose to extend your stay / travel on alternate dates.

After you submit your registration, you will be contacted via email by one of Kensington's professional Flight Coordinators. Flight suggestions are made based on the preferences you set in your registration and parameters set by Arbonne and then tickets are issued pending your approval. Please keep in mind most itineraries will expire within 24 hours if not ticketed, and all fares are subject to change until ticketed. If you have any special requests, please be sure to include them during the registration process (including frequent flyer number, seat preferences, etc).

Fares and availability are always subject to change until tickets are purchased/finalized. Most itineraries must be ticketed within 24 hours of booking or they expire. Replying quickly increases your chances of getting the most convenient schedule possible.

Before booking your flight on your own, please email Arbonne Events team - tcamp@arbonne.com & sorozco@arbonne.com as these will be handled on a case by case basis. 

You will be responsible for booking your own flight(s) to Lisbon Airport (LIS) to arrive August 15, 2026 and out of Faro International Airport (FAO) on August 21, 2026.  Most U.S. city departures are recommended to depart Thursday, August 14 for a Friday, August 15th arrival. Please take a carful look at your flight times and try to arrive before 4:00pm. If you book your flights beyond the group dates, you are in charge of booking your own transportation between the airport and the hotels.

Arbonne will reimburse up to $2500 USD per qualifier and guest. If your flight value is less than this amount, you will be reimbursed based on the actual value shown on your receipt. 

Reimbursements will be processed within 30 days after the trip ends and issued via commissions. Reimbursement will only be issued to trip earners who attended the trip.  

Please submit your flight receipts to email? tcamp@arbonne.com & sorozco@arbonne.com.

If you have a frequent flyer account with the airline you will be flying on, you may be eligible to earn miles for your flights. Mileage accrual methods vary from airline to airline, and some tickets may not be eligible for mileage accrual as dictated by the fare rules. Airlines with agreements (One World, SkyTeam, Star Alliance, etc.) typically allow mileage accrual on partner airlines. Check with the airline for specific information about mileage accrual eligibility.

Please provide your KTN or Redress Number during registration, if possible, or provide it to your Flight Coordinator when confirming your flights. Please be advised that the name on your ticket must match the name on your KTN application and the name on the identification you are using to travel or in order to receive TSA Pre-Check benefits.

Your Kensington Flight Coordinator can provide you with the cost of upgrading to a premium cabin or seat upon request. Many airlines have premium seats with extra legroom and priority boarding for an additional cost. These seats can be purchased through your Flight Coordinator, on the airline’s website, or by contacting the airline’s reservations department.

You can check with your Kensington travel Coordinator to see if the airline you are booking on allows upgrades with miles.

Fares are subject to change at any time based on availability, and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare difference. Fare difference may apply for changes made during the 24-hour period after the ticket is issued, but the change fee will not apply.

With the exception of Basic Economy fares, most airlines permit changes to be made to your ticket any time prior to departure, and most airlines require change fees in addition to the difference in fare. All airlines charge a difference in fare for flight changes, even if they do not charge a fee for changes. Change fees for international flights can be $300-400 depending on the airline and the destination. Please check with the airline, or the Kensington Flight Coordinator team, for specific change fee amounts.

Unless otherwise stated, all tickets are non-refundable and expire one year from the date of issue. Fares are subject to change at any time based on availability, and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare difference (fare difference may apply for changes made within 24 hours). Unless previously agreed upon, neither ADI nor Arbonne will cover the cost of change fees or fare difference for voluntary changes and/or name corrections. In the case that you receive a credit due to a canceled ticket, that credit can only be used towards an Arbonne event.

In order to be in compliance with the TSA Secure Flight Program, both the TSA and the airlines require that the name on your reservation matches the name on the government-issued photo identification you present at the airport. This requirement supersedes any requirement for airline frequent flyer accounts to match the name on your ticket, and you may need to submit a request to have the name on your airline frequent flyer account changed to match your I.D.

Unless otherwise stated, all tickets are non-transferable, which means that the name on the ticket cannot be changed. If your name is misspelled, or if you need to make a minor name correction, please contact the Kensington Flight Coordinator who booked your tickets. Be advised that name corrections made after the 24-hour free change and cancellation period may be subject to a name correction fee.

Unless previously agreed upon, neither ADI nor Arbonne will cover the cost of change fees for voluntary changes and/or name corrections.

Money collected for your flights cannot be refunded in the event the trip host cancels or postpones the trip. Refunds and credits are at the discretion of the airline. Typically, an airline will not offer any refunds or credits unless the flight has been cancelled.

Flight Coordinators will do everything possible to assign you in your preferred seat type (e.g. window, aisle, bulkhead, etc.). However, seat requests cannot be guaranteed. If your preferred seat type is not available, a Flight Coordinator will assign the best seat type available.

In some situations it may not be possible to pre-assign seats at the time of booking or assign you and your guest(s) seats together. This is either because all pre-assigned seating is full or the airline has an open seating policy. If you do not have seat assignments when you arrive at the gate, (or if you wish to change your seat assignments), you may speak with the gate agent about available seats. A limited number of seats are held exclusively for gate agent use on the day of departure. As these seats are limited, it’s best to arrive at the gate at least an hour prior to departure for the best availability.

At the Airport

We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates.

Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates. Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.

For international flights, the standard recommendation is to arrive three (3) hours prior to departure. However, recommended arrival times vary by airport, so it’s best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than forty-five (45) minutes prior to your scheduled flight departure time. Most airlines close the boarding doors ten (10) minutes prior to departure to allow time to complete final paperwork and baggage loading.

At the check-in counter or kiosks, you'll be asked to present your passport and check your luggage (if any). If you are checking luggage, please verify it is checked through to your destination. 

Getting to the Hotel

Transportation will be provided for you and a guest arriving into Lisbon on August 15, 2026. After deplaning, have your passport ready for Immigration. Check the monitors for your Baggage Claim Carousel. Once you have your bags, depart the Baggage Claim area and look for our ground transportation staff holding Arbonne signage. They will assist with your luggage and escort you to your waiting vehicle. If you do not see an Arbonne sign, go the Starbucks located to your left and staff be there to find you. The transfer time from Humberto Delgado Airport (LIS) to the Hotel Tivoli Avenida Liberdade typically takes about thirty (30) minutes.

If you are arriving early or staying later than the designated travel dates, you will be responsible for your own transportation. 

Children under 8 years old are not permitted on the group transfers and you will need to take a taxi.

Official hotel check-in is at 3:00pm. The hotel will do its best to accommodate early arrivals.  You will be directed to the Mezzanine Level (one floor up from the lobby) where our Arbonne Hospitality desk is located. Here you can check-in to the hotel and relax with some food and drink. You can also bring a swimsuit to use the outdoor pool or casual wear for sightseeing around the hotel. The pool facilities are available if you need to change clothes.

For a smooth check-in process, please have your passport and credit card ready. The hotel will place a four-hundred (400) Euro incidental hold on your credit card. This hold covers any room incidentals; if no charges are made, the hold will be released from your credit card statement. If you are unable to accommodate the incidental hold, room charge privileges will not be available, and you will need to pay for any expenses as they occur.

At the Hotel

Hotel Tivoli Avenida Liberdade: No late check-outs are available for this program.  We will transfer as a group to the W Algarve after check-out August 18.

W Algarve:  Please let the ADI Meetings & Events team member know onsite if you wish to request a late check-out due to flight departure time.

Tivoli Avenida Liberdade is centrally located in Lisbon, within walking distance of many popular attractions, shops, and restaurants. Taxi's are readily available and the hotel doormen can assist with taxi service.

W Algarve offers access to several beaches within walking distance of the resort. For visits to nearby towns or destinations, we recommend utilizing transportation services available through the hotel concierge to arrange private cars, taxis, or additional transportation during their stay.

No, there are no doctors on-site at the hotels. Security is your first point of contact for any medical or other emergencies.

Rollaway beds or cribs should be requested in your registration form under 'special requests'. We will forward these requests to hotels and try our best to accommodate you.

Smoking is permitted outside the hotel in designated areas at Tivoli Lisbon, and on guestroom balconies at W Algarve.

Additional Questions

Please contact Zoe Owens, zoe@adimeetings.com

If you want to make any changes, please log back into the registration page with your email and password. If you need assistance contact Zoe Owens, zoe@adimeetings.com.

Once your registration is submitted, you will receive an on-screen confirmation as well as email communication with your registration details and confirmation. Please check your spam folder, particularly if you or your organization's security filters are strong. If you have any questions, please contact Zoe Owens, zoe@adimeetings.com.

If you did not receive a registration confirmation, please double check your spam or junk folder for the email.  If you still do not find a confirmation email, contact Zoe Owens, zoe@adimeetings.com to make certain your registration was submitted properly.

Data Protection and Privacy

Arbonne International LLC (“Arbonne”) is the organizer of the event and is using the services of ADI Meetings & Events LLC (“ADI”) to organize this event and provide event related services. All personal data collected by ADI during the registration process is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive Personal Data transmitted on or through our sites. For more information about what personal data ADI collects, how it uses it, whom it shares it with, and to exercise your privacy rights, please visit  ADI Privacy Notice link. ADI shares any personal data collected for the organization of this event with Arbonne. Arbonne uses state-of-the-art physical, technical, and organizational measures to keep your personal data secure. For more information about what personal data Arbonne collects, how it uses it, whom it shares it with, and to exercise your privacy rights, please visit Arbonne’s Privacy Notice link