Qualification Information
How do I know what level of the trip I earned?
How do I know what level of the trip I earned?
You can view what level you have earned on GLAMcentral under your Incentives on the Business Performance tab.
Where can I view the Touchstone Crystal trip tracker?
Where can I view the Touchstone Crystal trip tracker?
You can view the trip tracker here.
Where can I view the Touchstone Crystal trip rules and regulations?
Where can I view the Touchstone Crystal trip rules and regulations?
You can view the rules and regulations document here.
Trip Inclusions
What's included with my trip?
What's included with my trip?
· Roundtrip flights to Barcelona and your home airport for the core travel dates.
· Roundtrip ground transportation to the Barcelona cruise terminal and the Barcelona airport when arriving/departing on the core travel dates.
· Accommodation aboard the Allure of the Seas in your cabin category determined by points.
· All meals including breakfast, lunch and dinner at the included restaurants on board.
· Touchstone Crystal private events on May 4 and May 10.
· Gratuities for the stateroom steward, head waiter, and assistant waiter.
· Use of the ship's public areas including swimming pools, jacuzzi, nightclub, fitness center, library, etc.
· Live music, shows and all other activities mentioned in the daily program.
What is not included with my trip?
What is not included with my trip?
· Airport parking at your home airport
· Baggage fees
· Shore excursions
· Dining at specialty restaurants
· Pre- and post-cruise hotel charges, plus ground transportation if travelling in early or extending your stay post-cruise.
· Beverage packages
· Wi-Fi packages
Tipping & Accepted Forms of Payment
What gratuities are included with my trip?
What gratuities are included with my trip?
Gratuities for your stateroom steward, head waiter, and assistant waiter are prepaid by Touchstone Crystal.
What gratuities are not included with my trip?
What gratuities are not included with my trip?
Gratuities for services you book yourself, such as spa and salon services, excursions, etc. are not included with your trip qualification. Any of these or similar gratuities are at your own discretion.
How do I make purchases on board?
How do I make purchases on board?
When you complete your online check-in for the cruise on the Royal Caribbean app, you will provide a valid credit card to link to your onboard account. All purchases while on the cruise are charged directly to your onboard account and one payment totaling your purchases for the entirety of your trip will be charged upon disembarkation day.
What kind of currency should I bring with me?
What kind of currency should I bring with me?
We recommend bringing multiple forms of payment with you. Credit cards are widely accepted abroad and will give you the best exchange rate. We highly recommend using a credit card with no foreign transaction fees - or else you may be charged a fee for processing payments made in foreign currency to your card. It is a best practice to let your credit card company know that you will be travelling internationally so there is no risk to your card company flagging your purchases as potential fraud.
You can also decide to carry local currency. We recommend getting local currency at an ATM as it is the most cost-effect exchange rate than going to a currency exchange.
Required Documentation
What forms of identification do I need to bring with me?
What forms of identification do I need to bring with me?
In order to fly and sail, you must bring your original, valid passport that does not expire within 6 months of your return date to the U.S. (before December 1, 2025).
How do I apply for a passport or a passport renewal?
How do I apply for a passport or a passport renewal?
To apply or renew your passport, visit the U.S. Department of State Passport website.
Please be advised that processing times can vary widely throughout the year, so apply or renew as soon as possible to ensure you receive your passport in time for the trip.
Do I need a visa or travel application approval?
Do I need a visa or travel application approval?
Depending on your citizenship, you may need a Visa. At this time, there is no visa requirement for U.S. citizens.
The nationalities requiring a visa can be found here.
Where do I find my ship luggage tags? Do I need to attach the tags to my luggage on arrival day?
Where do I find my ship luggage tags? Do I need to attach the tags to my luggage on arrival day?
You can find your luggage tags about 30 days prior to cruising on the Royal Caribbean website under My Documents. Please print and fill out your luggage tags prior to travelling, but do not attach to your luggage until the morning of embarkation. These luggage tags must be adhered to your luggage. This luggage tag is what the ship requires to deliver your luggage to your cabin.
What cruise documents do I need to bring to the port?
What cruise documents do I need to bring to the port?
You will need your cruise Setsail pass, available in the Royal Caribbean app on the profile page. Be sure you have the app downloaded prior to leaving the U.S.
Planning My Trip
When can I start customizing my cruise?
When can I start customizing my cruise?
After you submit your trip achiever survey registration, Touchstone Crystal will provide your answers to Royal Caribbean to complete your cruise registration. Once processed, you will receive an email from Royal Caribbean with your booking number and cruise information. Once received, download the Royal Caribbean Cruise App and login or create a new account. You will then be able to link your reservation to your account and begin customizing your trip with drink packages, excursions, spa services, and dining reservations. You will also have access to exploring the ship and amenities and activities on board as they are added to the itinerary.
When can I check in for the cruise?
When can I check in for the cruise?
Right now! Log into the Royal Caribbean app now and complete the Check-In process in your profile. Instructions were sent via email on March 21st. This process MUST be completed 72 hours in advance of embarkation, but we recommend completing the process as soon as possible.
What company should I use for excursions?
What company should I use for excursions?
We strongly recommend that you book any tours and excursions directly through Royal Caribbean as they will have a record of your tour and will hold the ship if the tour returns late. In the unlikely event that your tour is significantly delayed, and the ship cannot wait, the ship will make all arrangements for you to return to the ship at no expense to you. If you choose to book tours through another site or company, you run the risk of being left behind should anything happen to delay your return while you are out. Please note that any fees incurred and any additional travel accommodations needed due to negligence are the responsibility of the Trip Achiever.
Where is the Barcelona Cruise port located?
Where is the Barcelona Cruise port located?
The Barcelona Cruise Port
Port of Barcelona D'Adossat Terminal
Moll Adossat
1, 08039 Barcelona, Spain
The port is located 10 miles (approximately 40 minutes) from the Barcelona El Prat International Airport (BCN).
What time zones will we be in during our trip?
What time zones will we be in during our trip?
In May 2025, all of our destinations will be in Central European Summer Time (CEST)
When it is 12:00 Noon in Spain or Italy, it is:
· 6:00AM in Eastern Daylight Time
· 5:00AM in Central Daylight Time
· 4:00AM in Mountain Daylight Time
· 3:00AM in Pacific Daylight Time
What should I pack? Are there any dress codes?
What should I pack? Are there any dress codes?
The dress code for the main dining room and specialty dining restaurants are Smart Casual. Smart Casual means comfortable yet tasteful (a dress, skirt, long pants, or jeans and a stylish top or button-down for women and a collared shirt or jacket/sports coat and pants for men). Shorts and flip flops are not considered Smart Casual. There are two formal nights on the ship where it is requested to wear Formal attire – meaning dress to impress with a cocktail dress, skirt, slacks, an elegant dress top or blazer, etc. for women and suits and ties or similar for men, though it is not required. The daily program delivered to your stateroom each day will be your guide to the appropriate attire each evening.
Do I need to reserve my spot for shows/entertainment?
Do I need to reserve my spot for shows/entertainment?
Yes, some of the shows and entertainment on board require advance reservations and are subject to availability. This includes Broadway-style shows in the Main Theatre, Ice Shows, Aqua Shows and Comedy Shows. You can view the current show schedule in the Royal Caribbean App or on their website through My Royal Cruise. You can reserve your spot by clicking on the show you would like and following the prompts.
What time should I be back on the ship during port days?
What time should I be back on the ship during port days?
We recommend being back on board the ship at least 45-minutes prior to departure time. Check your daily program for the most accurate arrival and departure times.
Will my cell phone work on board?
Will my cell phone work on board?
You can make and receive phone calls and text messages as well as browse the web while on board using the ship’s roaming services. Be aware that you will be charged at rates similar to international roaming which will be billed to your monthly bill by your wireless provider. We recommend speaking with your wireless provider prior to travelling about their international service options if you wish to be connected while abroad. You can also avoid this by purchasing a ship Wi-Fi package and utilizing Wi-Fi calling and iMessage or WhatsApp for text messaging while onboard.
Should I prepare for motion sickness?
Should I prepare for motion sickness?
Cruise itineraries travel the calmest waters in the world, plus, stabilizers on ships, availability of advance weather information and development of effective preventative medications have greatly reduced the incidence of motion discomfort. However, if you have experienced motion sickness in the past, we recommend packing the appropriate medicine.
What is our assigned dinner time for the Main Dining Room?
What is our assigned dinner time for the Main Dining Room?
Our group will be dining at the 6:00pm dinner seating in the Main Dining Room. The ship has assigned seats for each achiever and their guest. The group will be sitting together in one section of the dining room. Cruise staff will direct you to your table upon entry to the restaurant. Keep in mind that you are welcome to dine at any included or specialty dining restaurant; dining in the Main Dining Room is not mandatory.
Cruise Arrival
When will I receive my luggage once on board?
When will I receive my luggage once on board?
Your luggage will be delivered to your stateroom within a few hours of setting sail, if tagged properly. We recommend packing anything you will need in your carry-on bag if you want it immediately after boarding – like medications, a change of clothes, passports, etc. Your luggage may not arrive in time to get ready for our Welcome Party – so we recommend packing the outfit you would like to wear in your carry-on if you would like to change.
Is there a Muster drill I must attend?
Is there a Muster drill I must attend?
The morning of embarkation day you will be prompted by the Royal Caribbean app to watch a Muster drill explanation video including life jacket instruction and listening to the emergency horn. Then, once you are onboard, you will report to your Muster station (listed in your app and on your Seapass) and check in with the staff to complete the full Muster drill process. This is required for the ship to set sail, so do this as soon as you board so it is done, and your vacation can begin!
Is there a Touchstone Crystal Hospitality Desk?
Is there a Touchstone Crystal Hospitality Desk?
We will have a Touchstone Crystal hospitality desk near Dazzles on Deck 9. Please stop by during our hours below if you need any assistance.
Day |
Time |
|---|---|
Day 1 – Sunday, May 4 |
N/A (We will see you at our Welcome Event!) |
Day 2 – Monday, May 5 |
7:00AM - 9:00AM 4:00PM - 6:00PM |
Day 3 – Tuesday, May 6 |
9:00AM - 11:00AM 3:00PM – 5:00PM |
Day 4 – Wednesday, May 7 |
7:00AM - 9:00AM 4:00PM - 6:00PM |
Day 5 – Thursday, May 8 |
7:00AM - 9:00AM 4:00PM - 6:00PM |
Day 6 – Friday, May 9 |
7:00AM - 9:00AM 4:00PM - 6:00PM |
Day 7 – Saturday, May 10 |
9:00AM - 11:00AM 2:00PM – 4:00PM |
Cancellation Policy
What if I need to cancel?
What if I need to cancel?
If you need to cancel for any reason, prior to airline tickets being issued, Trip Achievers will receive a $2,000 Product Certificate in lieu of the trip.
If a trip cancellation is necessary after airline tickets have been issues, the tickets, if non-refundable, will be mailed to you in lieu of the alternate reward. No additional compensation will be given.
If the Trip Achiever is unable to attend the trip, they forfeit the trip for both themselves and their guest. Refunds will not be issued for buy-in guests (if applicable).
Contact Information
Who do I contact if I have a question?
Who do I contact if I have a question?
If you have any questions, please contact Kaitlyn at Touchstone Crystal by emailing events@touchstonecrystal.com. She can also be reached by phone at (401) 463-2618.
Who do I contact if my flight is delayed or cancelled?
Who do I contact if my flight is delayed or cancelled?
Global Excellence, our travel partner, will be monitoring flights to ensure there are no flight-related challenges throughout your journey. If you are experiencing travel issues, please call Patti at 800-339-3600 x 135 or text Kaitlyn at (860) 501-0333.
Who at Touchstone Crystal should someone call if they cannot reach me?
Who at Touchstone Crystal should someone call if they cannot reach me?
If someone needs to reach you on the cruise and is unable to, they can also call the following Touchstone Crystal staff:
Kaitlyn Tetreault – (860) 501-0333